Product Liability Policy
At L'Arome, we're proud of our commitment to make the world a more comfortable place: for everyone. This mantra is entrenched in our products, our people, our presentation and our promise to provide an elevated level of customer satisfaction. Explore the common Q&As and let us support you for the best online-shopping experience.
Product Replacement
The company reserves the right to replace the product only if the product is faulty or if the product does not correspond to the order. If the buyer makes a mistake, the store reserves the right to replace the product. You can request a replacement within 7 days of receiving the product.
Notice: Products requested for replacement must be in good condition and unused with invoice slip as attached evidence. When your request is noticed, we will proceed your refund within 7 days.
For product changes please contact our Customer Service team
T: 123-456-7890
Order Security
Is My Order Secure?
Yes. Our website is designed using SSL technology that encrypts the data you enter so you can shop safely, and of course, comfortably.
Product Price
Are Prices Online And In-Store The Same?
Pricing for our stores and online are the same with the exception of events occurring in specific stores. To discuss pricing, please contact our Customer Service team or visit Store for assistance.
Order Cancellation and Refund
During 3 days after delivered date, customers can make a request for fully refund by showing the receipt. This situation applies if the company made a mistake by delivering the wrong product or if the product is damaged or harmed from delivery.
In case if a customer want to cancel the order after the purchase, customers are allowed a refund with 10% reduction if the request is made before delivery, and 50% reduction within 7 days after the product is delivered. Customers need to return the product to our store with the receipt by walk-in or postal parcel to our store's address:
Siam Square One, 1st Floor